Return and Exchange Policy

At Shiny Cool, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, our return and exchange policy is here to help.

1. Return Policy

  • We accept returns within 30 days of the delivery date.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • To initiate a return, please contact us at [your contact email] with your order number and reason for the return.

2. Non-Returnable Items

  • Customized or personalized items are non-returnable unless there is a defect or issue with the product.
  • Items purchased on final sale or clearance are not eligible for return.

3. Return Process

  1. Contact Us: Email [your contact email] with your order details and reason for the return.
  2. Return Authorization: Once approved, we will provide you with instructions for returning the item.
  3. Shipping: You are responsible for the return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service for your return.
  4. Refund: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.

4. Exchange Policy

  • If you received a defective or incorrect item, we are happy to exchange it for the same item or an item of equal value. Please contact us within 7 days of receiving the product for assistance.
  • Exchanges are subject to stock availability. If the item is not available, you will have the option to receive a refund or choose a different product.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [your contact email] with photos of the damage. We will work to resolve the issue as quickly as possible, either by offering a replacement or a full refund.

6. Cancellation Policy

  • Orders can be cancelled within 24 hours of placing them, as long as they have not yet shipped. Please email [your contact email] as soon as possible if you wish to cancel your order.
  • If the order has already been shipped, you will need to follow the return process once it is delivered.