Answer: "We offer fast and reliable shipping across the U.S. Once your order is placed, processing typically takes 1-2 business days. Standard shipping takes between 3-5 business days, depending on your location. If you opt for express shipping, your order will arrive in 1-2 business days after processing. You will receive a confirmation email with a tracking number as soon as your order is shipped, so you can track its progress until it reaches your doorstep."
2. How do I install my ceiling light?
Answer: "Installing your new ceiling light is easy! We include detailed instructions with every purchase to guide you through the process. However, here are the general steps:
Turn off the power to the light fixture from your circuit breaker.
Remove the old fixture (if applicable) by unscrewing it and disconnecting the wiring.
Connect the new fixture’s wiring to your home’s wiring, matching the colors (black to black, white to white, and green or bare wire to ground).
Secure the new light fixture to the ceiling with screws.
Turn the power back on and test the fixture. If you're not comfortable installing the light yourself, we recommend hiring a licensed electrician to ensure proper and safe installation."
3. What is your return policy?
Answer: "We want you to love your new ceiling lights! If you are not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange. The item must be in its original condition and packaging. Please note that return shipping fees may apply unless the item is defective or damaged. To start a return, simply contact our customer service team, and they will assist you with the process. Once we receive your returned item, your refund will be processed within 5-7 business days."
